National Case Management – Client Support Services (CSS) is a nationwide program providing specialized settlement services to meet the complex needs of eligible clients receiving case management support during their first 12–18 months of settlement in Canada.
The CSS program is funded by Immigration, Refugees and Citizenship Canada (IRCC) and implemented by the YMCA of Greater Toronto, where the National Coordinator is based. It is delivered through 30 sites across Canada and serves an average of 31,296 clients annually.
The purpose of CSS is to provide a client-centred, intensive case management approach that offers all eligible clients a warm, welcoming, and safe environment, essential supports, and a fulfilling settlement experience upon arrival in Canada.
The CSS Program follows a unique model with three core components:
1.
Case
Management
Intensive case
management services provide eligible clients with client-centred assessment, planning, and support for all family
members in a desk-free, mobile
environment, connecting them to the supports and services they need in
the community during their first year after arrival.
2.
Community
Connection
Working both
within IRCC’s network of settlement services and across the broader community, capacity-building efforts strengthen
the receiving community’s ability to provide culturally and linguistically appropriate supports and services
that are responsive to newly arriving families, particularly those with complex or high needs.
3.
Coordinated
Approach
The YMCA coordinates the CSS program nationally,
supporting database development,
information sharing, in-depth tracking and reporting, and providing
support for innovation, quality
improvement, and program evaluation.
The following flowchart illustrates the settlement process for GARs in Canada from the moment of their arrival.
For more information, see our website at https://clientsupportservices.ca/.
Our Partners
The CSS program is implemented in twenty seven program delivery sites across Canada.
CSS National Coordination Team
| Toronto |
CSS Program Delivery Sites
Ontario
|
|
Hamilton & Brantford |
|
|
Kitchener |
|
|
London |
|
|
Ottawa |
|
|
Toronto |
|
|
Windsor |
|
|
Leamington |
| Ottawa |
| St Catharines |
| Sault Ste. Marie |
 | Durham Region |
| Chatham |
 | London |
 | Toronto |
 | Mississauga |
New Brunswick
|
|
Fredericton |
 | Bathurst |
|
|
Moncton |
Nova Scotia
|
|
Halifax |
Newfoundland and Labrador
|
|
St. John's |
Saskatchewan
|
|
Saskatoon
|
|
|
Regina |
|
|
Edmonton Catholic Social Services
|
|
|
Red Deer Catholic Social Services |
|
|
Calgary |
 | Brooks |
|---|
|
Forth McMurray |
 |
Calgary |
 | Calgary |