National GAR Case Management - Client Support Services (CSS)

National Case Management – Client Support Services (CSS) is a nationwide program providing specialized settlement services to meet the complex needs of eligible clients receiving case management support during their first 12–18 months of settlement in Canada.

The CSS program is funded by Immigration, Refugees and Citizenship Canada (IRCC) and implemented by the YMCA of Greater Toronto, where the National Coordinator is based. It is delivered through 30 sites across Canada and serves an average of 31,296 clients annually.

The purpose of CSS is to provide a client-centred, intensive case management approach that offers all eligible clients a warm, welcoming, and safe environment, essential supports, and a fulfilling settlement experience upon arrival in Canada.

The CSS Program follows a unique model with three core components:

1.     Case Management
Intensive case management services provide eligible clients with client-centred assessment, planning, and support for all family members in a desk-free, mobile environment, connecting them to the supports and services they need in the community during their first year after arrival.

2.     Community Connection
Working both within IRCC’s network of settlement services and across the broader community, capacity-building efforts strengthen the receiving community’s ability to provide culturally and linguistically appropriate supports and services that are responsive to newly arriving families, particularly those with complex or high needs.

3.     Coordinated Approach
The YMCA coordinates the CSS program nationally, supporting database development, information sharing, in-depth tracking and reporting, and providing support for innovation, quality improvement, and program evaluation.

The following flowchart illustrates the settlement process for GARs in Canada from the moment of their arrival.

For more information, see our website at https://clientsupportservices.ca/.

Our Partners

The CSS program is implemented in twenty seven program delivery sites across Canada.

CSS National Coordination Team

CSS Program Delivery Sites

Ontario

	Hamilton & Brantford Wesley 52 Catherine Street North Hamilton, ON L8R 1J1 (289) 389-8739

 

	Kitchener Reception House Waterloo Region 201-675 Queen Street South Kitchener, ON, N2M 1A1 (519) 743-0445

 

	London London Cross Cultural Learner Centre 343 Dundas Street London, ON, N6B 1V5 (519) 914-1788

 

	Ottawa Catholic Centre for Immigrants 219 Argyle Avenue Ottawa, ON, K2P 2H4 (613) 232-9634

  

	Toronto COSTI Immigrant Services 760 College Street Toronto, ON, M6G 1C4 (416) 534-8437

 

	Windsor Multicultural Council of Windsor/Essex County 245 Janette Avenue Windsor, ON, N9A 4Z2 (519) 255- 1127

 

	Leamington New Canadians’ Centre of Excellence Inc. 24 Oak St E, Unit 8 Leamington, ON N8H2C2 (519) 326- 6224

 

	Ottawa Conseil Économique et Social d’Ottawa Carleton 815 Boulevard St Laurent, Suite 107, Ottawa, ON K1K 3A7 (613)-248-1343

 

 New Brunswick

	Fredericton Multicultural Association of Fredericton 28 Saunders Street Fredericton, NB, E3B 1N1 (506) 454-8292

 

	Bathurst Multicultural Association of Chaleur Region 325 Main St, Bathurst, NB, E2A 1B1 (506) 454-8292

 

	Moncton Multicultural Association of the Greater Moncton Area 22 Church Street C170 Moncton, NB, E1C 0P7 (506) 858-9659

Nova Scotia

	Halifax Immigrant Services Association of Nova Scotia Mumford Professional Centre 6960 Mumford Road, Suite 2120 (second floor) Halifax, NS, B3L 4P1 (902) 423-3607

Newfoundland and Labrador

	St. John's Association for New Canadians 144 Military Road St. John's, NL, A1C 5R6 (709) 722-9680

Saskatchewan

	Saskatoon      Global Gathering Place      100 5th Ave N      Saskatoon, SK, S7K 2N7     (306) 665-0268

 

	Regina Regina Open Door Society Inc. 2314-11th Avenue  Regina, SK, S4P0K1

 

	Saskatoon Saskatoon Open Door Society 100-129 3rd Ave N Saskatoon SK, S7K 2H4 (306) 653 4464