National GAR Case Management - Client Support Services (CSS)

National GAR Case Management - Client Support Services (CSS) is a nationwide program providing specialized settlement services to meet the complex needs of government assisted refugees (GARs) in their first 12-24 months of resettlement in Canada.  

The CSS program is funded by Immigration, Refugees and Citizenship Canada (IRCC) and implemented in the YMCA of Greater Toronto, where the National Coordinator is based and delivered by several sites across Canada. On a yearly basis, the CSS program serves an average of 11,000 clients.

The purpose of CSS is to provide client centered intensive case management approach that will provide GARs and vulnerable clients with a warm, welcoming and safe environment, essential supports and a fulfilling settlement experience on arrival in Canada.

The CSS Program uses a unique model with three core components:

1. Case Management:  Intensive case management services in the CSS program provide GARs with client centered assessment, planning and support to all GAR family members in a desk-free mobile environment, linking them to the supports and services they need in the community in the first-year post arrival.
   
   
2. Community Connection: Both within the IRCC family of settlement services and the broader community, capacity building aims to strengthen the receiving community’s capacity to provide culturally and linguistically appropriate supports and services that are responsive to newly arriving GAR families, especially those with complex/high needs.
   
   
3. Coordinated Approach: The YMCA coordinates the CSS program province and nation-wide, providing national database development and information sharing, in-depth tracking and reporting, and support for innovation, quality improvement and project evaluation.

CSS Program Delivery Sites

Ontario

	Hamilton & Brantford Wesley 52 Catherine Street North Hamilton, ON L8R 1J1 (289) 389-8739

 

	Kitchener Reception House Waterloo Region 201-675 Queen Street South Kitchener, ON, N2M 1A1 (519) 743-0445

 

	London London Cross Cultural Learner Centre 343 Dundas Street London, ON, N6B 1V5 (519) 914-1788

 

	Ottawa Catholic Centre for Immigrants 219 Argyle Avenue Ottawa, ON, K2P 2H4 (613) 232-9634

  

	Toronto COSTI Immigrant Services 760 College Street Toronto, ON, M6G 1C4 (416) 534-8437

 

	Windsor Multicultural Council of Windsor/Essex County 245 Janette Avenue Windsor, ON, N9A 4Z2 (519) 255- 1127

 

	Leamington New Canadians’ Centre of Excellence Inc. 24 Oak St E, Unit 8 Leamington, ON N8H2C2 (519) 326- 6224

 

	Ottawa Conseil Économique et Social d’Ottawa Carleton 815 Boulevard St Laurent, Suite 107, Ottawa, ON K1K 3A7 (613)-248-1343

 

 New Brunswick

	Fredericton Multicultural Association of Fredericton 28 Saunders Street Fredericton, NB, E3B 1N1 (506) 454-8292

 

	Bathurst Multicultural Association of Chaleur Region 325 Main St, Bathurst, NB, E2A 1B1 (506) 454-8292

 

	Moncton Multicultural Association of the Greater Moncton Area 22 Church Street C170 Moncton, NB, E1C 0P7 (506) 858-9659

Nova Scotia

	Halifax Immigrant Services Association of Nova Scotia Mumford Professional Centre 6960 Mumford Road, Suite 2120 (second floor) Halifax, NS, B3L 4P1 (902) 423-3607

Newfoundland and Labrador

	St. John's Association for New Canadians 144 Military Road St. John's, NL, A1C 5R6 (709) 722-9680

Saskatchewan

	Saskatoon      Global Gathering Place      100 5th Ave N      Saskatoon, SK, S7K 2N7     (306) 665-0268

 

	Regina Regina Open Door Society Inc. 2314-11th Avenue  Regina, SK, S4P0K1

 

	Saskatoon Saskatoon Open Door Society 100-129 3rd Ave N Saskatoon SK, S7K 2H4 (306) 653 4464

	Prince Albert Service d'accueil et dl'inclusion francophone - SK 2nd floor, 29 – 11th Street East, Prince Albert, SK, S6V 0Z8 (306) 653 4464

	Regina Service d'accueil et dl'inclusion francophone - SK 1140 9th Avenue N, Regina, SK, S4R 8B1

                                      

	Saskatoon Service d'accueil et dl'inclusion francophone - SK 308 4th Ave N, Saskatoon, SK S7K 2L7

                                      

                                      

Alberta

	Edmonton Catholic Social Services 8212 - 118 Avenue Edmonton, AB  T5B 0S3 (780) 424-3545

	Red Deer Catholic Social Services 202, 5000 Gaetz Avenue Red Deer, AB  T4N 6C2 Tel: (403) 346-8818

	Calgary Calgary Catholic Immigration Society 23 McDougall Court NE Calgary, AB, T2E 8R3 (403) 262-2006

	Brooks Brooks & County Immigration Services  Bay 2 – 500 Cassils Rd. E. Brooks, AB T1R 1M6 403-362-0404

	Forth McMurray YMCA of Northern Alberta Unit 106B - 9816 Hardin Street Fort McMurray, AB, T9H 4K3 (780) 791-1115

	Calgary Centre d'Accueil des Nouveaux Arrivants Francophones 727, 7 Avenue S.W. Suite 1560, Guinness House Calgary, AB, T2P 0Z5 Tel: (403) 532-6334