About CSS

National GAR Case Management - Client Support Services (CSS) is a nationwide program providing specialized settlement services to meet the complex needs of government assisted refugees (GARs) in their first 12-24 months of resettlement in Canada.  

The CSS program is funded by Immigration, Refugees and Citizenship Canada (IRCC) and implemented in the YMCA of Greater Toronto, where the National Coordinator is based and delivered by several sites across Canada. On a yearly basis, the CSS program serves an average of 11,000 clients.

The purpose of CSS is to provide client centered intensive case management approach that will provide GARs and vulnerable clients with a warm, welcoming and safe environment, essential supports ad a fulfilling settlement experience on arrival in Canada.

The CSS Program uses a unique model with three core components:

    1. Case Management:  Intensive case management services in the CSS program provide GARs with client centered assessment, planning and support to all GAR family members in a desk-free mobile environment, linking them to the supports and services they need in the community in the first-year post arrival.

    2. Community Connection: Both within the IRCC family of settlement services and the broader community, capacity building aims to strengthen the receiving community’s capacity to provide culturally and linguistically appropriate supports and services that are responsive to newly arriving GAR families, especially those with complex/high needs.

    3. Coordinated Approach: The YMCA coordinates the CSS program province and nation-wide, providing national database development and information sharing, in-depth tracking and reporting, and support for innovation, quality improvement and project evaluation.

The following flowchart illustrates the settlement process for GARs in Canada from the moment of their arrival.

For more information, see our website at https://clientsupportservices.ca/.

Our Partners

The CSS program is implemented in nineteen program delivery sites across Canada.

CSS National Coordination Team

YMCA of Greater Toronto
300-2200 Yonge Street
Toronto, ON M4S 2C6
(416) 928-3362

CSS Program Delivery Sites


52 Catherine Street North
Hamilton, ON L8R 1J1
(289) 389-8739


Reception House Waterloo Region
201-675 Queen Street South
Kitchener, ON, N2M 1A1
(519) 743-0445


London Cross Cultural Learner Centre
343 Dundas Street
London, ON, N6B 1V5
(519) 914-1788


Catholic Centre for Immigrants
219 Argyle Avenue
Ottawa, ON, K2P 2H4
(613) 232-9634



Thunder Bay
Thunder Bay Multicultural Association
17 N. Court Street
Thunder Bay, ON, P7A 4T4
(807) 345-0551


COSTI Immigrant Services
760 College Street
Toronto, ON, M6G 1C4
(416) 534-8437


Multicultural Council of Windsor/Essex County
245 Janette Avenue
Windsor, ON, N9A 4Z2
(519) 255- 1127


New Canadians’ Centre of Excellence Inc.
24 Oak St E, Unit 8
Leamington, ON N8H2C2
(519) 326- 6224


 New Brunswick

Multicultural Association of Fredericton
28 Saunders Street
Fredericton, NB, E3B 1N1
(506) 454-8292



Multicultural Association of the Greater Moncton Area
22 Church Street C170
Moncton, NB, E1C 0P7
(506) 858-9659

Nova Scotia

Immigrant Services Association of Nova Scotia
Mumford Professional Centre
6960 Mumford Road, Suite 2120 (second floor)
Halifax, NS, B3L 4P1
(902) 423-3607

Newfoundland and Labrador


St. John's
Association for New Canadians
144 Military Road
St. John's, NL, A1C 5R6
(709) 722-9680



     Global Gathering Place
     100 5th Ave N
     Saskatoon, SK, S7K 2N7
    (306) 665-0268





Regina Open Door Society Inc.
2314-11th Avenue 
Regina, SK, S4P0K1   


Saskatoon Open Door Society
100-129 3rd Ave N
Saskatoon SK, S7K 2H4
(306) 653 4464




Catholic Social Services
8212 - 118 Avenue
Edmonton, AB  T5B 0S3
(780) 424-3545



Red Deer

Catholic Social Services
202, 5000 Gaetz Avenue
Red Deer, AB  T4N 6C2
Tel: (403) 346-8818 


algary Catholic Immigration Society
23 McDougall Court NE
Calgary, AB, T2E 8R3
(403) 262-2006

         Prince Edward Island

PEI Association of Newcomers to Canada
49 Water Street
Charlottetown, PE C1A 1A3
(902) 628- 6009