About CSS

National GAR Case Management - Client Support Services (CSS) is a nationwide program providing specialized settlement services to meet the complex needs of government assisted refugees (GARs) in their first year of resettlement in Canada. The CSS program is funded by Immigration, Refugees and Citizenship Canada (IRCC) and implemented in the YMCA of Greater Toronto, where the National Coordinator is based, and in several sites across Canada. On a yearly basis, the CSS program serves an average of about 8,500 clients.

The CSS Program uses a unique model with three core components:

    1. Case Management:  From the initial health screening to the development of personalized settlement plans, CSS Case Workers provide mobile and flexible support that will help clients to transition with ease in the first year of arrival.

    2. Community Capacity Building: The CSS Program works to strengthen partnerships and engage the broader community. Connecting to the larger network allows for better and more accessible services.

    3. Standardized Professional Support and Program Advancement (National Coordination): The YMCA of Greater Toronto coordinates this dynamic program ensuring the CSS sites are continually collaborating, improving and moving towards a shared vision of helping Government-Assisted Refugees meet the challenges of a new home.

When GARs first land in Canada, they are enrolled into the Resettlement Assistance Program (RAP)—a federally-funded program under Immigration, Refugees and Citizenship Canada (IRCC) that provides income support for up to one year, as well as primary initial settlement services to GARs that varies between four to six weeks. 

After the four to six weeks in RAP, GARs are transitioned into the Client Support Services (CSS) Program, where they can remain between 12 and 18 months. The objective of the CSS program is to provide an intensive and systematic client-centered/case management approach that give GARs a warm, welcoming and safe environment; the essential supports for a more positive settlement experience in Canada and to empower GARs to become independent. 

After the completion of the CSS program, GARs are referred to settlement services available to them and other newcomers in their communities, so that they can continue their integration into Canadian life.

The following flowchart illustrates the settlement process for GARs in Canada from the moment of their arrival.

For more information, see our website at https://clientsupportservices.ca/.

Our Partners

The National GAR Case Management - CSS Program is funded by Immigration, Refugees and Citizenship Canada (IRCC) and implemented in the YMCA of Greater Toronto (where the National Coordinator is based), and in fourteen program delivery sites across Canada.

CSS National Coordination Team

YMCA of Greater Toronto
300-2200 Yonge Street
Toronto, ON M4S 2C6
(416) 928-3362

CSS Program Delivery Sites




52 Catharine Street North
                                         Hamilton, ON, L8R 1J1
                                         (289) 389-8739

Reception House Waterloo Region
201-675 Queen Street South
Kitchener, ON, N2M 1A1
(519) 743-0445

London Cross Cultural Learner Centre
505 Dundas Street
London, ON, N6B 1W4
(519) 432-1133

Catholic Centre for Immigrants
219 Argyle Avenue
Ottawa, ON, K2P 2H4
(613) 232-9634

Thunder Bay
Thunder Bay Multicultural Association
17 N. Court Street
                                         Thunder Bay, ON, P7A 4T4
                                         (807) 345-0551

COSTI Immigrant Services
760 College Street
Toronto, ON, M6G 1C4
(416) 534-8437

Multicultural Council of Windsor/Essex County
245 Janette Avenue
Windsor, ON, N9A 4Z2
                                         (519) 255-1127

New Brunswick

Multicultural Association of Fredericton
28 Saunders Street
Fredericton, NB, E3B 1N1
(506) 454-8292

Multicultural Association of the Greater Moncton Area
22 Church Street C170
Moncton, NB, E1C 0P7
(506) 858-9659

Nova Scotia

Immigrant Services Association of Nova Scotia
Mumford Professional Centre
6960 Mumford Road, Suite 2120 (second floor)
Halifax, NS, B3L 4P1
                                         (902) 423-3607

Newfoundland and Labrador

St. John's
Association for New Canadians
144 Military Road
St. John's, NL, A1C 5R6
(709) 722-9680


Regina Open Door Society Inc.
2314-11th Avenue 
Regina, SK, S4P0K1

     Global Gathering Place
     100 5th Ave N
     Saskatoon, SK, S7K 2N7
     (306) 665-0268

International Women of Saskatoon
301-336 5th Ave North
Saskatoon, SK, S7K 2P4   
(306) 978 6611 

Saskatoon Open Door Society

100-129 3rd Ave N
Saskatoon SK, S7K 2H4
(306) 653 4464




Calgary Catholic Immigration Society
23 McDougall Court NE
Calgary, AB, T2E 8R3
(403) 262-2006

Catholic Social Services
8212 - 118 Avenue
Edmonton, AB  T5B 0S3
(780) 424-3545