About CSS

National Case Management – Client Support Services (CSS) is a nationwide program providing specialized settlement services to meet the complex needs of eligible clients receiving case management support during their first 12–18 months of settlement in Canada.

The CSS program is funded by Immigration, Refugees and Citizenship Canada (IRCC) and implemented by the YMCA of Greater Toronto, where the National Coordinator is based. It is delivered through 30 sites across Canada and serves an average of 31,296 clients annually.

The purpose of CSS is to provide a client-centred, intensive case management approach that offers all eligible clients a warm, welcoming, and safe environment, essential supports, and a fulfilling settlement experience upon arrival in Canada.

The CSS Program follows a unique model with three core components:

1.     Case Management
Intensive case management services provide eligible clients with client-centred assessment, planning, and support for all family members in a desk-free, mobile environment, connecting them to the supports and services they need in the community during their first year after arrival.

2.     Community Connection
Working both within IRCC’s network of settlement services and across the broader community, capacity-building efforts strengthen the receiving community’s ability to provide culturally and linguistically appropriate supports and services that are responsive to newly arriving families, particularly those with complex or high needs.

3.     Coordinated Approach
The YMCA coordinates the CSS program nationally, supporting database development, information sharing, in-depth tracking and reporting, and providing support for innovation, quality improvement, and program evaluation.

The following flowchart illustrates the settlement process for GARs in Canada from the moment of their arrival.

For more information, see our website at https://clientsupportservices.ca/.


Our Partners

The CSS program is implemented in twenty seven program delivery sites across Canada.


CSS National Coordination Team

                   

Toronto
YMCA of Greater Toronto
365 Bloor St. East Street, 18 Floor
Toronto, ON, M4W 3L4
(416) 317-3959



CSS Program Delivery Sites

Ontario

Hamilton & Brantford
Wesley
52 Catherine Street North
Hamilton, ON L8R 1J1
(289) 389-8739

 

Kitchener
Reception House Waterloo Region
201-675 Queen Street South
Kitchener, ON, N2M 1A1
(519) 743-0445

 

London
London Cross Cultural Learner Centre
343 Dundas Street
London, ON, N6B 1V5
(519) 914-1788

 

Ottawa
Catholic Centre for Immigrants
219 Argyle Avenue
Ottawa, ON, K2P 2H4
(613) 232-9634

  

Toronto
COSTI Immigrant Services
760 College Street
Toronto, ON, M6G 1C4
(416) 534-8437

 

Windsor
Multicultural Council of Windsor/Essex County
245 Janette Avenue
Windsor, ON, N9A 4Z2
(519) 255- 1127

 

Leamington
New Canadians’ Centre of Excellence Inc.
24 Oak St E, Unit 8
Leamington, ON N8H2C2
(519) 326- 6224

 

                            Ottawa
Conseil Économique et Social d’Ottawa Carleton
815 Boulevard St Laurent, Suite 107, Ottawa, ON K1K 3A7
(613)-248-1343

 

 New Brunswick

Fredericton
Multicultural Association of Fredericton
28 Saunders Street
Fredericton, NB, E3B 1N1
(506) 454-8292

 

MACR logo

Bathurst
Multicultural Association of Chaleur Region
325 Main St, Bathurst, NB, E2A 1B1
(506) 454-8292

 

Moncton
Multicultural Association of the Greater Moncton Area
22 Church Street C170
Moncton, NB, E1C 0P7
(506) 858-9659


Nova Scotia

Halifax
Immigrant Services Association of Nova Scotia
Mumford Professional Centre
6960 Mumford Road, Suite 2120 (second floor)
Halifax, NS, B3L 4P1
(902) 423-3607


Newfoundland and Labrador

 

St. John's
Association for New Canadians
144 Military Road
St. John's, NL, A1C 5R6
(709) 722-9680



Saskatchewan

 

 Saskatoon
     Global Gathering Place
     100 5th Ave N
     Saskatoon, SK, S7K 2N7
    (306) 665-0268
  

 

 

 

Regina
Regina Open Door Society Inc.
2314-11th Avenue 
Regina, SK, S4P0K1   

 

Saskatoon
Saskatoon Open Door Society
100-129 3rd Ave N
Saskatoon SK, S7K 2H4
(306) 653 4464



saif logo

Prince Albert
Service d'accueil et dl'inclusion francophone - SK
2nd floor, 29 – 11th Street East, Prince Albert, SK, S6V 0Z8
(306) 653 4464



saif logo

Regina
Service d'accueil et dl'inclusion francophone - SK
1140 9th Avenue N, Regina, SK, S4R 8B1


                                      

saif logo

Saskatoon
Service d'accueil et dl'inclusion francophone - SK
308 4th Ave N, Saskatoon, SK S7K 2L7

                                      
                                      

Alberta

Edmonton

Catholic Social Services
8212 - 118 Avenue
Edmonton, AB  T5B 0S3
(780) 424-3545


 

 

Red Deer

Catholic Social Services
202, 5000 Gaetz Avenue
Red Deer, AB  T4N 6C2
Tel: (403) 346-8818 



 

Calgary
C
algary Catholic Immigration Society
23 McDougall Court NE
Calgary, AB, T2E 8R3
(403) 262-2006



Brooks
Brooks & County Immigration Services 
Bay 2 – 500 Cassils Rd. E. Brooks, AB T1R 1M6
403-362-0404 

                          


Forth McMurray
YMCA of Northern Alberta
Unit 106B - 9816 Hardin Street
Fort McMurray, AB, T9H 4K3
(780) 791-1115



Calgary
Centre d'Accueil des Nouveaux Arrivants Francophones
727, 7 Avenue S.W. Suite 1560, Guinness House
Calgary, AB, T2P 0Z5
Tel: (403) 532-6334